Information for off-campus users
Library & Information Services (L&IS) provides a range of services which can be accessed by off-campus users. These pages are intended to help you make the most of these services and to support your studies whilst away from the University.
Throughout these pages you will be directed to factsheets, L&IS publications which give up to date information about our services and facilities. You will need to have Abode Acrobat Reader on your PC to view them. If you do not have Adobe Acrobat, it is freely available. Download Adobe Acrobat Reader to your computer.
Getting Started
Teesside University smart card (TUSC) | Personal identification number (PIN) | ICT account | Email account | Access to electronic resources | Off Campus Assistant
For a general overview of our services see the 
Guide to services (pdf - 1136kb).
To use our facilities and resources off campus you will need:
Teesside University Smart Card (TUSC)
This card contains your unique borrower number which allows you to borrow material and use our self-services on campus and to access other university libraries via SCONUL Access off campus.
In person
Please take proof of your enrolment to your School IT service desk. They will take your photograph and supply you with your TUSC immediately. The Library does not provide TUSCs to new students.
Personal identification number (PIN)
Your PIN is unique to you and is used as extra security. You will need it to use any self-services and to check or renew your loans via My Account on The Catalogue. You will also need your PIN when you renew items by telephone.
Staff and students can set up their own PINs via the URL https://myaccess.tees.ac.uk/pcs by selecting the option to "Manage your security details".
Alternatively you can ask at the iZone on the Ground Floor or telephone the Library on 01642 342100 during full service hours, press zero to speak to a staff member and request that your PIN be posted out to you
ICT account
Once you have enrolled you are allocated an ICT username and password which will be provided by your school. You need to use this to access University systems (e.g. Blackboard, E-learning@tees) and to access L&IS electronic resources. We recommend that you change your password to something you will remember using the password change system at https://myaccess.tees.ac.uk. It must have at least 8 characters and can be a mixture of letters and numbers. You can also register to be able to re-set your own password on the password change system.
We recommend that you register for self-service PIN resetting so if you forget or lose your PIN you can easily reset if from home.
Email account
You will also be provided with a University email account and email address once you have enrolled. This is where any University correspondence will be sent e.g. overdue notices, reservation notices and other notifications and should be checked regularly. If you already have a personal email account, check Factsheet 22 to see how to forward your University mail to your preferred account.
If you need help with your IT account you can contact your school helpdesk. More information is available at https://unity3.tees.ac.uk/helpcentre.
Access to electronic resources
There are some technical requirements to enable your off-campus PC to access the full range of electronic resources. For more information go to the technical requirements page.
Almost all electronic resources require a password to access them off campus. In most cases this will be your University ICT account username and password.
Support
If you require any assistance or information about L&IS services, please contact Library Customer Services on 01642 342100 or email libraryhelp@tees.ac.uk.
Using The Catalogue/My Account
Reserving books | Renewing books | Borrowing books | Returning books | Fines
The Catalogue contains the records of all the books and other materials which are in the Library.
From The Catalogue you can also access My Account so that you can check to see what items you have on loan, when they are due back and renew them.
You are able to renew loans, reserve items and check outstanding reservations. You can also get details of any outstanding charges and a loan and reservation history. Details of your inter library loan requests are also available.
Search The Catalogue and access your account
To use the My Account facility you need your borrower number (this is the number in the bottom right hand corner of your TUSC. If you have an older TUSC, this will be above the barcode) and your personal identification number (PIN).
If you do not have a PIN you can set up your own using the password change system at https://myaccess.tees.ac.uk and selecting "manage your security details". You will need your University ICT account username and password to do this.
Factsheet 6: The Catalogue: key to the Library stock (pdf - 80kb) has more information about searching The Catalogue.
Reserving books
Factsheet 23: Reservations (pdf - 441kb) will tell you about reserving material on loan to other users via the Web.
Renewing books
Factsheet 24: Renewals (pdf - 183kb) will tell you about renewing your books either via the Web or over the telephone at any time.
Borrowing books
You can visit the Library in person to borrow items. If you require a third party to collect items on your behalf, you will need to provide the third party with a signed letter of authorisation stating what permission has been granted. Alternatively you can use the letter of authority form to state who the third party is and what permissions have been granted. In all cases, the third party must present your TUSC with every transaction. Letter of authority (pdf - 129kb). You can also register to use the postal service to borrow items. Factsheet 85 (pdf - 167kb) has more information.
Returning books
Books can be returned by post to the Library. We recommend that you obtain proof of postage from the Post Office. You can also return items in person.
Fines
Fines and other outstanding charges can be paid by cheque (which should be made payable to Teesside University). Write your name and borrower number on the reverse of the cheque and send it to the Library address marked for the attention of 'Customer Services'. Outstanding charges can also be paid over the telephone using a credit or debit card (amounts of £2.50 and over). Please telephone 01642 342100 during staffed opening hours and press zero to speak to a member of staff. Charges for any postal loan need to be paid within six weeks of accrual.
Access to electronic resources
Many journals to which we subscribe are available electronically from the L&IS website at http://lis.tees.ac.uk and nearly all of these can be accessed off campus. Use the Journal Finder form on the library home page to check whether a particular title is available, or use the Article finder form to see if the Library provides access to a specific article.
Online databases are also available electronically. These can be electronic indexes to journals which you can search to find articles on a particular topic or full text databases. Use the Finding Journal Articles section of the relevant LibGuide to access electronic resources for your subject area.
From this list of databases, there are links to resources to help you use them. In most cases there will be a factsheet to help you get started with your search. Some databases also have online tutorials to assist you.
Almost all electronic resources require a password to access them off campus. In most cases this will be your University ICT account username and password.
There are some technical requirements to enable your off-campus PC to access the full range of electronic resources. For more information go to the Technical requirements page.
Access websites for particular subject areas from Libguides.
Subject information
View details of factsheets, online databases, journals and web pages as well as the information team staff for your subject area via Libguides.
Inter library loans
You may be eligible to request items not held in the Library stock using the inter library loans document delivery service. Forms are available online to print, sign and submit. Factsheet 105 (pdf - 282kb) provides further information.
Please check The Catalogue for availability of items before filling out one of these forms:
More information click here.
Access to other libraries
On occasions you may wish to have access to other libraries and resource centres. For an overview, please see Factsheet 116: Using other libraries (pdf - 179kb).
You may also be interested in our Links to other libraries.
SCONUL access scheme
Teesside University is a member of the SCONUL access scheme.
The SCONUL access scheme is a co-operative venture between higher education libraries. It enables university staff, postgraduate research students and part-time, distance, and placement students to borrow material from other libraries. In addition, there is a provision for full-time students and for staff to use other libraries on a reference only basis. Over 170 Higher Education Institutions participate in this scheme. For further information, please see the Factsheet 116: Using other libraries (pdf - 179kb) or visit the SCONUL access scheme website.
Improve your skills
InfoSkills
The InfoSkills tutorial enables you to make the most of the high quality resources available to you for your studies.
Libguides
LibGuides is a library content management system directing you to the most useful resources for your subject area along with instructions and tutorials on how to use those resources. It's easy to navigate and has everything you need in one place - basically it's a one-stop-shop!
Glossary of useful terms
The glossary will help you to understand some of the words and phrases used in the Library that you may not have come across before.
Postal loans service
Teesside University Library & Information Services provides remote access to our facilities via a postal request service. The service is available to any part time or off campus student. If you think you are eligible for this service, please contact Library Help for more information. The service provides postal book loans at £3 per request and journal articles from printed journals in stock in the Library at £1.50 per request (fees may be waived for some students). Books will only be posted to UK locations.
Online forms are available on the postal services web page (http://lis.tees.ac.uk/postal). Contact Customer Services for details. We ask students to register for this service - registration is free of charge.
For more information on this service, please see Factsheet 85 (pdf - 167kb) or contact Customer Services.
Placement students
Information on L&IS services for students on placement is available from Factsheet 41 (pdf - 172kb).
Students at partner colleges
Information for Teesside University students based at partner colleges is available from the Information for students at partner colleges page.
Accessibility & Further Support
Information on further support and access to assistive technologies is available from the Accessibility & Further Support page.
Further help/contact details
Telephone and email enquiries | Feedback/suggestions
If you require any assistance or more information on our services, please contact Library Customer Services on 01642 342100 and press 0 to speak to a member of staff or e-mail libraryhelp@tees.ac.uk.
If you wish to mail the Library - our address is:
Library Customer Services
Library & Information Services
Teesside University
Middlesbrough
Tees Valley
TS1 3BA
If you wish to speak to a member of L&IS staff you will need to telephone during Library full service hours. See the opening hours page for further details.
Telephone and email enquiries
| Accessibility & Further Support | |
|---|---|
| Contact for customers with a disability or who require specialist support | email:
libraryhelp@tees.ac.uk Tel: 01642 342100 |
| Archives | |
| Enquiries about our Special Collections and Archives | email:
s.r.heywood@tees.ac.uk Tel: 01642 342197 |
| AV Loans | |
| First point of contact for requests to borrow audio-visual equipment (staff only) | email:
libraryhelp@tees.ac.uk Tel: 01642 342100 |
| Darlington Campus Library | |
| First point of contact for all enquiries relating to Library services specifically at Darlington Campus | email:
libraryhelp@tees.ac.uk Tel: 01642 738777 |
| Digitisation Service | |
| Enquiries about our Digitisation Service (staff only) | email:
j.meale@tees.ac.uk Tel: 01642 738280 |
| Inter Library Loans | |
| Assistance with ILL enquiries | email:
libraryhelp@tees.ac.uk Tel: 01642 342100 |
| Learning Hub Queries | |
| Help with study skills. Call in, telephone or email for help. | email:
libraryhelp@tees.ac.uk Tel: 01642 342100 |
| Library Fax | |
| Tel: 01642 342190 | |
| Library Help | |
| First point of contact for all enquiries relating to Library services | email:
libraryhelp@tees.ac.uk Tel: 01642 342100 |
| Off-Campus Queries | |
| First point of contact for queries on off-campus services | email:
libraryhelp@tees.ac.uk Tel: 01642 342100 |
| TeesRep | |
| Enquiries about the University's institutional research repository | email:
TeesRep.team@tees.ac.uk Tel: 01642 738280 |
Subject queries can be made to the appropriate team:
Arts and Media Information Team
 |
Jane Burke |
|---|---|
| Academic Librarian (Arts & Media) (Wed-Fri) | |
| email: j.burke@tees.ac.uk | |
| Tel: 01642 342123 |
 |
Val Sonley |
|---|---|
| Academic Librarian (Arts & Media) (Mon-Wed) | |
| email: v.sonley@tees.ac.uk | |
| Tel: 01642 342123 |
 |
Laura Marflitt |
|---|---|
| Assistant Academic Librarian | |
| email: l.marflitt@tees.ac.uk | |
| Tel: 01642 738287 |
 |
Carol Dell-Price |
|---|---|
| Academic Librarian (Business) | |
| email: carol.dell-price@tees.ac.uk | |
| Tel: 01642 342199 |
 |
Joanne Tilley |
|---|---|
| Assistant Academic Librarian | |
| email: j.tilley@tees.ac.uk | |
| Tel: 01642 342182 |
 |
Sharron Woolley |
|---|---|
| Academic Librarian (Computing) (18.5 hrs) | |
| email: s.woolley@tees.ac.uk | |
| Tel: 01642 342124 |
 |
Mark Burton |
|---|---|
| Assistant Academic Librarian | |
| email: mark.burton@tees.ac.uk | |
| Tel: 01642 342702 |
Health & Social Care Information Team
 |
Iain Baird |
|---|---|
| Academic Librarian (Health & Social Care) | |
| email: i.baird@tees.ac.uk | |
| Tel: 01642 342125 |
 |
Teresa Henley |
|---|---|
| Assistant Academic Librarian | |
| email: t.henley@tees.ac.uk | |
| Tel: 01642 342108 |
 |
Julie Hogg |
|---|---|
| Assistant Academic Librarian | |
| email: j.d.hogg@tees.ac.uk | |
| Tel: 01642 342195 |
 |
Helen Murphy |
|---|---|
| Assistant Academic Librarian | |
| email: h.murphy@tees.ac.uk | |
| Tel: 01642 342195 |
Science and Engineering Information Team
 |
Clare Whittingham |
|---|---|
| Academic Librarian (Science & Engineering) | |
| email: c.barber@tees.ac.uk | |
| Tel: 01642 342121 |
 |
Paul Crozier |
|---|---|
| Assistant Academic Librarian | |
| email: p.crozier@tees.ac.uk | |
| Tel: 01642 342129 |
Social Sciences and Law Information Team
 |
Fran Porritt |
|---|---|
| Academic Librarian (Social Sciences & Law) | |
| email: f.porritt@tees.ac.uk | |
| Tel: 01642 342122 |
 |
Patricia Crosier |
|---|---|
| Assistant Academic Librarian | |
| email: p.crosier@tees.ac.uk | |
| Tel: 01642 342107 |
You may wish to view our Factsheets for further information.
Feedback/suggestions
If you have any comments or queries about Library & Information Services, please complete our online feedback form or write to the address above.