Fines: Please ensure that you make careful note of the due dates and promptly renew or return your Library loans. Although we send reminders and overdue notices, the management of your Library account is your responsibility. If items become overdue, charges will be applied at the following rates:
- Standard Loans - 10p per day per item including weekends (to maximum of £3.00 per item).
- Weekly Loans - 50p per day per item including weekends (to a maximum of £6.00 per item).
- High Demand Loans - 50p per day per item including weekends (to a maximum of £6.00 per item).
- Inter Library Loans - 50p per day per item including weekends (to a maximum of £6.00 per item).
Miscellaneous Charges: Inter Library Loan renewals cost £4.30 and replacement TUSCs are £5.00. These may be added to your Library account.
When you log onto 'My Account' via The Catalogue you will be able to see the full total of any fines and charges you may have incurred. These are shown in two divisions:
Charges: This is the accumulated total of any historic fines and charges incurred by you for loans which have been returned or renewed after the date they were due. A breakdown of the individual items and any extra charges, such as Miscellaneous charges (see above), is also shown.
Pending Charge: If items become overdue on your Library account, but has not yet been returned or renewed, the current accumulated overdue charges are shown alongside each overdue item as a 'Pending Charge'. These are not included in the total of Charges as they have not yet been posted to your account. If the item is not renewed or returned, this charge will continue to increase in accordance to the charge type described above until it reaches the maximum. When an item is returned or renewed, the Pending Charge is then reset to zero and amounts already calculated will be added to your total of Charges owed.
You should pay any outstanding fines and charges as soon as possible to avoid your account being suspended.
You can pay your fines and charges:
In person, at the Library iZone with cash, cheque (payable to Teesside University) or debit/credit card (minimum payment £2.50).
By post, sending a cheque to L&IS (payable to Teesside University) quoting your borrower number and name on the reverse to L&IS, Teesside University, Middlesbrough, TS1 3BA, FAO Customer Services.
By telephone, (01642 342100) with credit/debit cards (minimum payment £2.50) during full service hours.
The Library will consider all cases if you believe you may have mitigating circumstances that have led to fines. Please call at the Library iZone and ask to speak to the Duty Supervisor. You may be asked to provide documentary evidence, such as a doctor's note or a letter from a tutor/lecturer.
If fines and charges remain outstanding your Library account may become suspended and you will be prevented from borrowing further items or renewing existing loans and further charges may be applied. You may also be prevented from enrolling and accessing any assessment results and for outstanding invoices, the University may instigate debt recovery procedures.
Should you receive an invoice, then please do not ignore it. Instead, contact us immediately. Full payment of any invoices may be made at the Library (see above) or at the University Finance Office in person or telephone 01642 342171. Staff in the Finance Office will also discuss part payment of invoices or payment plans, should you be unable to pay the full amount of any invoices.
For answers to other questions about fines see our Fines FAQ page